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Backup and Restore Jira Cloud

Sites around the world are migrating to Jira Cloud but many do not fully understand the challenges when it comes to data backup and restore.

Use Case Backup


No-one likes to imagine the worst happening, but when it comes to thinking about backups, most people focus on the unlikely events such as a natural disaster.  In reality, there is a wide range of reasons why people need to restore their cloud data

MALICIOUS DAMAGE Know what has changed between configuration snapshots or sitesㅤㅤ
DISASTER Cloud providers such as Atlassian can and do have critical outages that cause data loss making it crucial to keep backup data in another location
CYBERATTACK Cyber attacks are on the rise in frequency and sophistication and SaaS applications like Jira are being targetted 
accidental deletion
accidental deletion

The most common need to recover from backup is from the accidental deletion

bugs in config
bugs in config It is fairly commonplace for issues to occur in Jira production as a result of configuration changes - these changes cannot be easily recovered in Jira
Software Errors
Software Errors

Software bugs, rogue processes and human error can cause damage to your business data

If you break it, you fix it.  Atlassian's Data Restore Policy is Clear

Although Atlassian is backing up Jira Cloud data, they have made it clear to end customers that these backups are not available when 'user destruction' is involved.  

"We do not use these backups to revert customer-initiated destructive changes, such as fields overwritten using scripts, or deleted issues, projects, or sites. To avoid data loss, we recommend making regular backups."  -  You can explore the policy wording on the Atlassian Security & Trust website here


Revyz Jira Backup Challenges 2
Atlassian Shared Responsibility

According to the Atlassian Shared Responsibility Policy, data backups are your responsibility.

Like most leading Saas providers, Atlassian have published a comprehensive Shared Responsibility policy which helps admins understand what areas Atlassian look after and what areas are to be looked after by customers.  In the case of data backups, it is clear that end customers are responsible for data backups and restore

"Revyz's simple to use solution provides an easy way to address some of the shared responsibilities customers have with their cloud data"

Christopher PepeCTO, Praecipio

But Jira Data is Mission Critical

If you are a SOC 2, ISO Certified organization or GDPR compliant organization it is critical to protect your organizations data

Usecase Backup with Certification Logos
Atlassian Config Error

and so is your Jira Configuration

Managing your configuration in Jira Cloud can be tricky and one small mistake in your configuration can cause your entire site to fail.  Configurations are not backed up automatically in Jira Cloud.


"With Revyz we were able to instantaneously recover Jira issues and attachments deleted accidentally. The Revyz solution had our backs! "

oscar profile
Oscar HernandezIT Manager, Backroads

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